Feedback & Complaints

Equity Works welcomes your feedback on our services.  At any time you can submit a complaint, provide a compliment or offer a suggestion to help us improve our service.  There are a few ways you can do this. See below.

Contact us

Complaints about your experience, privacy breach, or our handling of your personal information can be made verbally or in writing. Once we receive a complaint an Equity Works representative will be in contact with you within two (2) working days.

Our Complaints Management process focuses on listening well to the issues that are concerning you, seeking your advice about how those issues can be resolved to your satisfaction, doing our best to resolve the issues that have concerned you and finally, learning from the experience.

Anytime we receive a complaint, we will provide detailed information about our Complaints Management Process.

If you are not satisfied with our response or do not feel you can talk to us directly, you may lodge a complaint with the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission.